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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tracy Brumfield

February 26, 2026

5  out of  5
rating by Tracy Brumfield
"Kayla was super responsive and had our policy addition handled quickly. A pleasure to work with!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Conway Carter

February 26, 2026

5  out of  5
rating by Conway Carter
"Kelly Ann has superior communication skills and is delightful to work with. My wife and I were very impressed with KELLY ANN"
We responded:
"Conway, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Tom Pearson’s Team here in our Richmond office. "
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Joseph Palaszewski

February 25, 2026

5  out of  5
rating by Joseph Palaszewski
"Kelly was a pleasure to speak to. Would highly recommend"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Tom Pearson’s Team! We deeply appreciate your kind words here in Richmond . "
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Mason F

February 24, 2026

5  out of  5
rating by Mason F
"I was in search for a reliable and cost efficient insurance company for renters insurance. Upon multiple searches, I contacted state farm and received a call the same day. I was then greeted by a delightful woman named Kayla. She explained thoroughly through the options of renters policies, and we agreed on the exact one for my preferences. She made the experience feel like family and stayed professional throughout it all. I can now happily proceed with my move out, and start a new chapter in my life. Thank you again kayla and state farm!"
We responded:
"Thank you so much for the 5-stars, Mason! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Andrew Napoli

February 24, 2026

5  out of  5
rating by Andrew Napoli
"We have been with State Farm for over 20 years. We were about to find a new insurance company because of the way we were treated by another branch. I called here first and thankfully Kayla answered and treated us with the kindness and respect everyone deserves, but especially honoring the fact that we have been loyal customers forever. Kayla worked extremely hard to solve our problems - going far above and beyond, even when it seemed the issues were unsolvable. We are grateful beyond words. Tired of being treated like a number? Call Kayla."
We responded:
"Andrew, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Matthew Akers

February 19, 2026

5  out of  5
rating by Matthew Akers
"Love Kayla! She was amazing! She was so nice and helped reduced my insurance by a tank of gas a month!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Richmond to know that you had such a wonderful experience with us here on State Farm Agent Tom Pearson’s Team."
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Tamika Hunter

February 19, 2026

5  out of  5
rating by Tamika Hunter
"Awesome people to work with. Thank you Kayla for all the great information."
We responded:
"Thanks so much for the amazing review, Tamika! We really appreciate your support here in Richmond . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Alexis Hutchins

February 16, 2026

5  out of  5
rating by Alexis Hutchins
"Kayla was the absolute best! She was so sweet, engaged, patient, & helped me get the best deal possible. She made switching insurances SO easy, and she will be my go-to contact. Go see her if you want the best rate on insurance :)"
We responded:
"Thank you so much for the 5-star rating, Alexis! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Lauren Ashley Payne Morris

February 13, 2026

5  out of  5
rating by Lauren Ashley Payne Morris
"Kayla Knaack was highly recommended to me and she did not disappoint! She was very personable and helped me tremendously."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Tom Pearson’s Team. "
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Bryan Riddle

February 12, 2026

5  out of  5
rating by Bryan Riddle
"Kayla was exceptional with my needs"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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igorota m

February 9, 2026

5  out of  5
rating by igorota m
"Betty Burkett had been my agent for the past30 years and she always provide excellent professional service. She never disappoints,always helpful. accomodating and patient with all my questions.nila d State Farm account holder 0061-6755-07"
We responded:
"Wow, thank you for the 5-star review, igorota! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Kellyann Carey

February 6, 2026

5  out of  5
rating by Kellyann Carey
"The team at Tom Pearson's has been amazing! I switched over and got better coverage for car insurance at a lower price. The team worked with me to help understand my goals. I feel so relieved to find an affordable live insurance plan on top of great auto insurance. ❤️"
We responded:
"Thank you for the fantastic review, Kellyann! We are always here to help with your insurance needs here in Richmond . "
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James H

January 20, 2026

5  out of  5
rating by James H
"Kayla was super helpful and got me a great renewal rate! She definitely made my day. Thank you!"
We responded:
"Thanks so much for the amazing review, James! We really appreciate your support here in Richmond . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Tom Pearson’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Richmond . "
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Reaz us Sultan

January 16, 2026

5  out of  5
rating by Reaz us Sultan
"Kayla is very helpful. She's fantastic at what she does and helped the process go quickly and smoothly."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Tom Pearson’s Team. "
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Kristi Bryant

January 13, 2026

5  out of  5
rating by Kristi Bryant
"Everyone I have dealt with has been so helpful since getting State Farm. Kayla has been so quick and responsive in getting an issue with my renters insurance taken care of. I cannot say enough how wonderful my experience has been thus far."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Tom Pearson’s Team. "
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Nikki May

January 13, 2026

5  out of  5
rating by Nikki May
"Kayla helped me out in a time crunch! Thank you so much."
We responded:
"Nikki, thank you for your wonderful review of State Farm Agent Tom Pearson’s Team! Nikki, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tom Pearson’s Team! "
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Shahid Rahman

January 8, 2026

5  out of  5
rating by Shahid Rahman
"Ms. Kayla Knaack was very patient and helpful in choosing the right coverage for the right price!!"
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Toni Hellstrom

January 5, 2026

5  out of  5
rating by Toni Hellstrom
"Kayla was incredibly helpful and professional throughout the process of purchasing home and auto insurance. I would highly recommend her and the team."
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Chasity Denise

January 5, 2026

5  out of  5
rating by Chasity Denise
"Kayla Knaack was professional and knowledgeable."
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Julio Murillo

January 3, 2026

5  out of  5
rating by Julio Murillo
"Awesome service and very helpful, price was reasonable and i would recommend Kyla to my friends"
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Taura White

December 15, 2025

5  out of  5
rating by Taura White
"Kayla was very helpful & quickly & effectively gave me the quote & finalized it"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Rick Rericha

December 12, 2025

5  out of  5
rating by Rick Rericha
"Kayla Knaack was very helpful and easy to work with while comparing my rates to State Farm’s rates and then switching insurance companies"
We responded:
"Thank you Rick! "
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kendell troyer

December 11, 2025

5  out of  5
rating by kendell troyer
"Kayla did an amazing job getting things sorted out."
We responded:
"Thank you Kendall! "
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Katherine M

December 4, 2025

5  out of  5
rating by Katherine M
"Kayla was so lovely to work with! 10000% recommend working with Tom’s office!"
We responded:
"Thank you Katherine! "
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John Bell

December 4, 2025

5  out of  5
rating by John Bell
"Tom’s agency is great! Kayla is a very knowledgeable resource and is great at building a personalized plan for families! Highly recommend."
We responded:
"Thanks John! "